When any call center outsourcing company decides to outsource its services within its neighboring countries, then it is described as call center solutions. Companies which offer call center outsourcing should keep in mind about CRM directions like getting customers to give new ideas, automate the process of data collection at every turn and make use of social networking outlets to offer quality services. The CRM used by the companies should help them to interact with their customers to a very personal level for high customer satisfaction.